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I needed someone to clean for me while I was at work, and initial contact was pleasant enough. They made an appointment for me at 1, and my husband used his lunch break to run home and meet them. At 2, no one had showed. When I called to ask where people were, no one picked up the phone. Eventually I got a hostile call back telling me that I didn't have an appointment at 1... I had a time slot, and they could show up anytime between 1 and 3. I wouldn't have been able to book with them if this had been explained up front. It was not.

So, that wasn't great, but fine. But then they broke a ceramic bin in my bathroom while they were cleaning and didn't mention to me that this had happened. When I left a message to inquire if they would cover it, the supervisor called me back and left a message that it was probably broken to begin with. Definitely wasn't. I have no kids or pets. I wouldn't have accused them if I wasn't positive. I am. I don't know why I was surprised at their response.

If you'd like your busy life to be a little bit more frustrating, please go ahead and book The Maids in Rochester. If you are looking for someone to help make your life a little easier, however, please look anywhere else.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Price reduction in amount ceramic bin was worth. .

The Maids Pros: Cleaning of the kitchen, Way they cleaned the kitchen, Niceness of workers.

The Maids Cons: Lack of communication from supervisor.

Location: Rochester, New York

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