My experience with the maids started off kind of surreal. They offered to clean floors by hand and change the beds...scrub all the dirt and make it pretty for up to $299 for the initial cleaning. Okay, for my place that seemed steep...I have a 2 bed/2.5 bath condo, but only wanted the downstairs and 1 bed/1.5 bath cleaned along with the living room and kitchen.
I scheduled the cleaning because I had company coming in after I had been traveling for 6 days. I came in, after 11:00 p.m. to the "main level" looking pretty clean, but the stairs leading up were covered in fan dust. I quickly ushered my guest into the living room, set up a drink and went to investigate my upstairs which was untouched. I CLEANED LIKE A BANSHEE - nothing like a professional and there was no vacuuming, but i did my best to present some order.
When I called the next morning and asked what they thought my order was for, the person on the line said my order stipulated "main floor only and vacuum the stais leading down"...I was shocked...down to where??? the basement???? WHY??? Who would do Also, they vacuumed the stairs leading to my basement - which has 3 locks on it and I was clear that the basement and one spare bedroom and bath were not to be included.
They offered to have someone come out and clean the rooms with only "A Minimal Additional Charge - $41 per person/per hour (ATL metro rate) and they work in 4 person teams!!!!!...since those rooms were not on the original order...which they got wrong. I was so furious, I said I would call back.
Well two weeks later after chatting with a friend, she suggested that maybe they confused my order with some else since "main floor" is not a term I would use and I decided, let's give them another go as I need regular cleaning. Thought all was well until Leslie called back to say there would be a charge for the time they spent in the "uncleaned" areas on top of the other. $41 per person/per hour. I am not crazy. They got the order wrong and I should have to pay and pay? No.
I tried to explain to her that I was not willing to spend 600 in one month to have my 1.5 bed/bath condo cleaned 2X. No one would and she could just cancel me.
Review about: The Maids Cleaning Service.