The Maids
Reviews and Complaints
Apartment Cleaning Review
Did not clean what I asked them to clean (floors and windows only), franchise owner very rude and disrespectful to customers!
Unreliable and do not follow through their motto satisfaction guranteed!
Twice I've had to call and complain of poor service with stained floors and crumbs under my carpets!
The y clearly state that if the customer calls within 24 hours and if the clean is not to your satisfaction they will re clean FREE OF CHARGE!
Well after 2 complaints nothing's changed and they are also not willing to keep their word on satisfaction guranteed!
I was told a quality manager was hired to improve their services and after my call today I asked the. To send their manager to inspect and their owner REFUSED! And I will be charged the full clean amount!
i will never recommend them To anyone!!
Cleaning Services Review
Apartment Cleaning Review
Paid a lot of $ for the maids to clean,did not get what I expected AT ALL!!!
Cleaning Services Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Centerville, OhioBad Cleaning Service Review
Zero Accountability, Horrible Communication
Overcharged My Credit Card After Paying In Full
THEY CHARGED MY CREDIT CARD $300.00 AFTER I PAID THEM $135.00 for exactly one hour of service. DO NOT HIRE THIS COMPANY. I HAD TO PUT A STOP ON MY CREDIT CARD AND AM GOING TO REPORT THEM TO THE BBB IN THE MORNING. Would you want to pay $435.00 for one hour of cleaning? Somehow they remove their bad reviews as one for 7/9/13 was there last night and now is gone this morning. I am the only review for a company who says they have been in business for years. This company is relying on the franchise name and the franchises that are building their businesses and not taking down customers one at a time.
I hired The Maids to come for exactly one hour to clean my kitchen floor and do three bathrooms on 7/5/13. I spoke to the owner Morris who told me that they would do anything I wanted them to do, no problem in that hour time span. They were running an Internet special so I got a $35.00 discount off of the $160.00 hourly rate. He also told me that he had to take my credit card and if I cancelled I would be charged $25.00 within three days of the cleaning, $50.00 within two days and $75.00 within one day. I DID NOT CANCEL OR CHANGE The appointment. I questioned him repeatedly about why he had to take my card and he assured me that it was just to put a hold on it and nothing would be charged on it unless I cancelled. That he owned the West Hills Franchise and that it was a corporate thing. I went ahead with it as I was having a party that weekend.
He told me that four people would arrive and I told him I wanted three of them to take a bathroom individually and one to do the kitchen floor. I wanted them for one hour. They came a little late and I told the girls where to go. The person designated as the team leader for the day started writing things down very slowly and didn't start in the kitchen for over 15 minutes.Suddenly, the owner Morris appears and tells me that he will give me a quote for future cleanings. He spent 10 minutes in the house walking around and my husband came out and asked who is this person and why is he walking around our house looking at everything. He felt very uncomfortable. He left after telling me the prices.
At about 45 minutes one of the girls told me that they were at the hour mark. I told them no they were not and that one girl was actually 15 minutes behind schedule as she was writing things down and not doing her job. One of the girls broke my oral toothbrush unit. They said fine and continued working. They went around 5 minutes over their time and tried to charge me for that. I told them that my husband refused to pay for it as they were late, one of the women did not get to work immediately and was extremely slow and did not get to the kitchen floor which was all I wanted in the kitchen even though I kept telling her to just get to the floor. We made them reissue a new receipt for the $135.00 and sign off on the other one trying to charge us more before we would pay them. We wrote PAID IN FULL as my husband said something just did not seem right with this company and he wanted to be careful. The check was paid within ten minutes of them leaving our home.
My husband just told me that he saw that The Maids just debited my credit card for $300.00. We just got off with the credit card company and have started a dispute for an unauthorized charge and shut the credit card down.
This is a company that is advertising in our local area and on the Internet. This is despicable behavior for a national company and we will continue to move forward with our dispute and reporting them. I feel sorry for your employees who are only trying to do their job as you are hurting their livelihood. Please stay posted for further updates. It would be wonderful if the owner would respond to this post but I anticipate that that will not happen and that this post will disappear. BUYER BEWARE!!!!!!
The Maids of Durham stole from us
Unprofessional, mediocre cleaning,poor language skills, franchise owner very rude and disrespectful to customers!
The Maids, Netcong/Morris County NJ - Total Ripoff!
The Maids No Good
The worst maid sevice I have ever experienced in my life
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
What a disgusting set of lowlifes!! So glad I saw these complaints before trying to use these criminals.