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1.7 Based on 13 reviews
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  • Customers like
    • Way they cleaned the kitchen 2
    • Cleaning of the kitchen 2
    • Niceness of workers 1
  • Customers don't like
    • Lack of communication from supervisor 1
    • Misrepresentation 1
    • Workmanship 1
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The first time they came to clean they did a good job. After that they did not. I found food from dinner the night before under the table. The floors were still dirty. The showers and toilets were not cleaned. Dishes were left in the sink. I could go on and on. For the amount of money we paid the service was horrible. They sent four people out each time so you would think the house would be spotless. It was a waste of money. So disappointed. Read more

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The Maids always promise 3 cleaners and only 2 show up and then they want to charge double time since they are short one person. They misrepresent and do not even clean very well for the price !!! Will never use them agian. This is after using them 4 times we are fed up!

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I moved into a new home with original woodwork and tile. I specifically stated several times I wanted my woodwork and the tiles in the kitchen and bathroom cleaned. Several days later when my stove was delivered, I noticed the tile in the kitchen was only wiped and the rim of the tile was untouched. My bathroom door wasn't cleaned, and the back entryway untouched. For $240+tips, I could have done a better job. Deep clean? No. Wiping only.... Read more

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Tremendously horrible experience!! DO NOT HIRE THIS SERVICE!! I've had a private cleaning service for years and the person running it had to sped time taking care of her sick mother so I went in search of a new service. I had seen "The Maids" vehicles in my neighborhood so I gave them a call. They were quick to return my call and quote. I was shocked by the initial quotation for my very tiny (1500 sq. foot) house. They told me that since... Read more

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The worst experience ever ! I trusted these people to come into my home and clean and what they did was steal my mothers jewelry . My mother has been dead for 13 years and left me some of her most valuable possessions. One day while organizing my jewelry I noticed that some of the pieces were missing . I immediately knew that it had to be the maids . When I called their office to speak with someone about what had happened they really did... Read more

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Quick to clean!!!! You get my drift.... Quick to clean the house especially the kitchen windows frames left dirty, floors left dirty and they clean around things. Do you say Deep cleaning? NO that is not deep cleaning. Over priced and tipped - After I notice the cleaning. I text the owner about it but no reply!!! Quick to cash the check though!!!... Read more

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Very unprofessional and does not know much about customer service. The scheduling team is the worst Corina very unpleasant if you go against her wish she can never work with you or even listen to your complaint. Even when the cleaning is not done right, they will not return your phone call but would call you back for the next clean. They don't take care of their customers more concerned about their pockets. Read more

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I needed someone to clean for me while I was at work, and initial contact was pleasant enough. They made an appointment for me at 1, and my husband used his lunch break to run home and meet them. At 2, no one had showed. When I called to ask where people were, no one picked up the phone. Eventually I got a hostile call back telling me that I didn't have an appointment at 1... I had a time slot, and they could show up anytime between 1 and 3. I... Read more

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Before arranging to have a cleaning team come, I spoke AT LENGTH to company owner, Gale St John (of this franchised "The Maids" cleaning service, out of Brooklyn, New York, called "Gale's Maids") so that she understood the type of cleaning required. I made it VERY CLEAR that I needed assurance that these cleaners would NOT need to be 'supervised' by me, since I had a lot of work to do in a room they would not be cleaning that day. I was... Read more

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I'm going to try to make this a no-brainer & hope that you will take my advice. I am a professional house cleaner & have been for over 9 yrs. I am also a former Marine so you should know right there MY attention to detail is unparalleled. I was just hired by a couple who had 'the maids' come to their home 1X a month for 4 months. Then, due to their unhappiness with said cleaning, hired me to do the job. Their home WAS NOT CARED FOR by these... Read more

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